Privacy Policy

1. Information We Collect

• Account info: name, username, phone, email, campus, profile photo.
• Verification data from email/phone OTP confirmation.
• Listing content: photos, descriptions, prices.
• Transaction & negotiation data: offers, messages, order details.
• Payment info: MoMo number used to send/receive payments (processed via Moolre; GrabAm never sees your MoMo PIN).
• Dispute evidence: photos and descriptions you submit, hosted via Cloudinary.
• Reviews & ratings you submit about other users.
• Device/usage data, presence (last-seen) status, and approximate location where you grant permission.

2. How We Use It

• Operate core features: listings, negotiation, messaging, orders, delivery scheduling.
• Process payments and payouts through Moolre, including escrow holding.
• Calculate fees based on your account tier.
• Run the dispute resolution process.
• Show ratings, reviews, and presence indicators to other users.
• Detect and prevent fraud or multiple-account abuse.
• Send OTPs, order updates, and delivery reminders.
• Improve the App and comply with Ghanaian law.

3. Who We Share It With

• Other users: your username, profile photo, rating history, and listing details are visible as part of normal marketplace use.
• Moolre: mobile money details needed to process payments and payouts.
• Cloudinary: photos you upload for listings or dispute evidence.
• Supabase: your account, listing, order, and message data, protected by row-level security.
• Vercel: hosts our backend functions.
• Legal & safety: disclosed where required by law or to protect rights and safety.

GrabAm does not sell your personal data, and does not share it with advertisers for ad-targeting.

4. Storage & Security

Your data lives in Supabase's managed database, protected by row-level security policies. OTP verification happens server-side. No system is 100% secure, so data is shared at your own risk.

5. Data Retention

We keep your data while your account is active and as needed for legal, dispute, and fraud-prevention purposes. Deleting your account may still leave certain records retained where required by law.

6. Your Rights

• Access the data we hold about you.
• Request correction of inaccurate data.
• Request deletion, subject to legal/legitimate retention needs.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on it (e.g. location).

7. Children's Privacy

GrabAm isn't intended for anyone under 18. If we learn a minor has created an account, we'll take steps to delete it.

8. Changes & Contact

We'll notify you of material changes in-app or by email. Questions about your data: