Safety Tips
Paying through GrabAm, with the money held until delivery, removes most of the risk from buying and selling, but a few habits keep every transaction smooth.
Always pay through the app
Never send money directly to a seller's personal MoMo number outside of GrabAm checkout. If a buyer or seller asks you to "pay outside the app to skip fees," treat it as a red flag and report it.
Inspect before confirming delivery
Only confirm delivery once you've checked the item matches the listing. After you confirm you have only 1 hour to report a problem, then the seller is paid.
Keep communication in-app
Chat history inside GrabAm is your record if something goes wrong. Moving a conversation to WhatsApp or SMS removes that protection.
Meet in public, well-lit places for handoffs
For in-person exchanges, choose busy public locations, a hostel common area, campus square, or shopping center rather than isolated spots.
Report anything suspicious
Use the in-app report or dispute option for fake listings, pressure to pay outside the app, or a buyer/seller who goes silent after payment. Reports go directly to our team for review.
If you believe you're a victim of fraud involving a GrabAm transaction, contact us immediately with your order details.